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FACTS Operations is a popular and robust customer service, routing,
and P&D dispatch/operations system for LTL/Courier multi-stop
environments.
Another standalone business solution, FACTS Operations enables
your dispatchers to focus on driver management rather than clerical
functions.
Pickup calls are automatically routed to the best route; close
times are highlighted and special requirements are flagged. As deliveries
and pick-ups are completed, EDI records can be created.
FACTS Operations includes a complete call logging and customer
service module. All customer requirements are stored in the system,
allowing anyone to take a pickup call or answer customer inquiries.
The system works for single site, regional, and centralized dispatch
and handles a list of routine tasks.
- Order Entry
- P/U Verification
- P&D Routing
- Manifesting
- Paging & EDI Interfaces
- Mobile Data Interface
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